privacy policy
Privacy Policy for Dontract Inc. (Canada)
Our website address is: https://dontract.com.
Privacy Policy for Dontract Inc. (Canada)
Welcome to Dontract Inc.’s Canadian website. Your privacy is our top priority, and we appreciate your trust in us. This Privacy Policy meticulously outlines our practices concerning the collection, use, and protection of your personal information during your interaction with our website and online services within Canada.
1. Information We Collect:
a. Personal Information:
- Name
- Contact information (email, phone number, address)
b. Non-Personal Information:
- Device information (browser type, IP address)
2. Information Collected During Checkout:
During the checkout process, we collect information to elevate your shopping experience. This includes:
- Products you’ve viewed, enabling us to showcase recently viewed items.
- Location, IP address, and browser type for purposes like estimating taxes and shipping.
- Shipping address, essential for estimating shipping costs and delivering your order.
- We use cookies to keep track of cart contents while you browse our site.
3. Information Provided During Purchase:
When making a purchase, we request information such as your name, billing address, shipping address, email, phone number, credit card/payment details, and optional account information. We use this information for various purposes, including:
- Sending order-related information and updates.
- Responding to your requests, including refunds and complaints.
- Processing payments securely and preventing fraud.
- Setting up and managing your store account.
- Complying with legal obligations, such as tax calculations.
- Enhancing our store offerings and sending marketing messages if opted in.
4. Payment Processing with Square:
For payment processing, we partner with Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information. Please refer to Square’s Privacy Policy for more details on data shared during payment processing.
5. Account Creation Information:
If you create an account, we securely store your name, address, email, and phone number. This information streamlines the checkout process for future orders.
6. How We Use Your Information:
a. To Provide Services:
- Processing and fulfilling your orders with precision.
- Responding to inquiries and delivering exceptional customer support.
b. Marketing and Communications:
- Disseminating promotional materials and timely updates.
- Informing you about new services and exclusive offers tailored to your preferences.
c. Improving User Experience:
- Customizing content based on your browsing behavior and preferences for a personalized experience.
7. Data Retention:
We retain information about you for as long as necessary for the purposes collected unless legally obligated to keep it longer. For instance, order information is securely stored for 7 years for tax and accounting purposes.
8. Team Access and Third-Party Sharing:
Our team members, including Administrators and Shop Managers, are granted access to order and customer information exclusively for order fulfillment and unwavering support. Additionally, we share information with Square to facilitate secure payment processing. For details on data shared during payment processing, please refer to Square’s Privacy Policy.
9. Comments and Reviews:
We respect your input. Any comments or reviews you choose to leave will also be securely stored.
10. Children’s Privacy:
Our services are designed for individuals aged 18 and above. We do not knowingly collect personal information from children.
11. Changes to this Privacy Policy:
We reserve the right to update this Privacy Policy. Any changes will be effective upon posting the revised policy on our Canadian website.
12. Contact Us:
Should you have any questions or concerns regarding this Privacy Policy, we invite you to contact us at info@dontract.com.
Thank you for choosing Dontract Inc. Your privacy is integral to our commitment, and we strive to provide a secure, personalized online experience for our esteemed Canadian customers.